If you need urgent care or advice when the Practice is closed please dial 111.
When you call NHS 111 you will be assessed, given advice and directed to the local service that can help you.
Calls to the NHS 111 service are free from both landlines and mobiles.
Please note this service replaces NHS Direct (0845 4647) from 6.30pm on 5 March 2013.
What is NHS 111?
The new NHS 111 service will help you access urgent local health services when you need them and out of hours.
You should call NHS 111 if
· You need medical help fast, but it’s not a 999 emergency
· You don’t know who to call for medical help or you don’t have a GP to call
· You think you need to go to A&E or another NHS urgent care service
· You require health information or reassurance about what to do next
NOTICE FOR PATIENTS
The use of Accident & Emergency is increasing across the country, many of these conditions can be managed in general practice. Before attending Accident & Emergency please consider contacting the surgery for advice.
ORDERING PRESCRIPTIONS ON SYSTMONE
Some patients already using the on-line service have come across problems ordering their repeat prescriptions whereby the system does not allow them to order certain repeat medications.
This will be for one of two reasons:
1. You have requested your repeat medication too early.
Systmonline will not allow you to request a repeat medication unless it is due within the next 14 days. For example, if you receive 8 weeks worth of medication, you will not be allowed to re-order the prescription until 6 weeks have elapsed.
2. Your medication needs either reviewing or reauthorising by your GP.
Systmonline will not allow you to request a repeat medication once its review date has elapsed. Please phone the prescription line on 717295 and let us know which medications you require and leave a contact phone number. A message will be sent to your usual GP to reauthorise your medications and the prescription will be ready to collect in 48 hours. If, however, your GP feels that you need to be seen, you will be contacted by phone within the 48 hour period.
Late Evening Surgery
Late opening for pre-booked appointments are only available on Monday and Thursday 6.30 - 7.30pm (alternate weeks)
Health Promotion Information
We do ask that you inform us of any changes to your address and telephone number but we also like to update your health promotion each year on our computer system. You may use our Health Promotion Room where you are able to take your own blood pressure and calculate your height, weight and body mass index (BMI). Also, there are leaflets and information there to help you manage areas of your health. You will find a health promotion questionnaire in there and also on the reception desk in the waiting area and we ask our patients to kindly complete this with up to date information for us and pass it back to our receptionist.
WHO HAS ACCESS TO YOUR INFORMATION
NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient, to be held centrally. At this stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared.
HALE is a healthy living project based in Shipley, that works to improve the health of local communities. HALE run their own health related activities, and also produce directories of activities taking place throughout the area. They also operate Befriending and Networking schemes to help people who have become isolated, lonely or have lost confidence. Please follow the link below.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.