Newton Way Medical Practice

HOW DO I...
OBTAIN TELEPHONE ADVICE?

Telephone Consultations

These are for patients who do not feel they need a face-to-face consultation with a doctor or practice nurse. Ask the receptionist and they will give you a time that the doctor will ring you and will take a telephone number (preferably, but not necessarily, a landline number) on which you can be reached at that time.

Telephone Advice

If you need advice from one of the doctors, please ask the receptionist who will take your name, contact telephone number (preferably, but not necessarily, a land line number) and will ask you briefly what you need to discuss. The doctor will then ring you back when it is convenient.

HOW DO I...
SEE A DOCTOR/PRACTICE NURSE?

All patients are seen by appointment. Please telephone: 01274 581979 and press the option for appointments. You may ask to see a doctor of your choice, but unfortunately we cannot always guarantee this. We do aim, however, to offer you an appointment within 48 hours to see a doctor.

To reduce the chance of the doctor running late, we would be grateful if you could:

• Arrive in good time for your appointment
• Try not to bring a list of problems to one consultation

If you are unable to attend please let reception know as far in advance as possible in order that your appointment may be given to another patient. You can also book your appointment online; please ask the receptionist how to register to use this. When booking in for your appointment please use our self-arrival screen in the entrance which should save you having to queue to speak to a receptionist. If you require assistance please ask.

HOW DO I...
OBTAIN A HOME VISIT?

We are happy to make home visits to those who are too ill to attend or who are housebound; please ring the receptionist before 10.30am. The receptionist may ask for some details of your problem to help the doctor to decide the degree of urgency. If you request a specific doctor, we will try to respect your wishes; however, we cannot guarantee this choice.

HOW DO I...
OBTAIN TEST RESULTS?

If you have had a blood test or urine test, please ring one week later unless otherwise asked for the result.

Reception staff are instructed to pass on results confidentially after a doctor has seen them. Please contact the surgery after 11.00am for results but remember that these will only be given to the patient or parent/guardian where the patient is a child.